Terms & Conditions

By using Satyadev Hospital's services in any capacity — in person, by telephone, via WhatsApp, or through our website — you signify your acceptance of these Terms and Conditions. These Terms are effective from the date of your first use of our services.

Who These Terms Apply To

• Patients receiving outpatient (OPD) or inpatient (IPD) treatment at the hospital
• Attendants, family members, and visitors accompanying patients
• Visitors and users of our website satyadevhospital.com
• Individuals using our emergency services
• Any person availing diagnostic, laboratory, or radiology services

Capacity to Accept

If you are accepting these Terms on behalf of a patient who is a minor (under 18 years), incapacitated, or otherwise unable to consent, you confirm that you have the legal authority to do so as a parent, guardian, or authorised representative.

Satyadev Multi Super Speciality Hospital provides a range of medical, surgical, diagnostic, and ancillary healthcare services. The availability of specific services is subject to change and is at the discretion of the Hospital's management and clinical team.

Services We Provide

• Urology & kidney stone surgery
• Nephrology & dialysis
• Cardiology
• Neurology
• Pulmonology
• Gastroenterology
• Orthopaedics
• Gynaecology & obstetrics
• ENT (Ear, Nose & Throat)
• Paediatrics
• General medicine & physician
• General & laparoscopic surgery
• Critical care & ICU
• 24×7 emergency care
• Diagnostic radiology (CT, X-ray)
• Pathology & laboratory
• Endocrinology
• Oncology

Service Availability

While we strive to provide all listed services consistently, the Hospital reserves the right to modify, suspend, or discontinue any service at any time due to operational requirements, regulatory changes, availability of specialists, or force majeure events. We will make reasonable efforts to inform patients in advance where possible.

Second Opinions & Referrals

Patients have the right to seek a second opinion from another physician or hospital at any time. Where clinically appropriate, our treating doctors may refer patients to other specialists — within or outside the Hospital. Such referrals do not imply any obligation or liability on the Hospital beyond the treatment provided at Satyadev Hospital.

Booking Appointments

Appointments may be booked through the following channels:

• By calling 091222 37338 or +91 8235152796 (available 24×7 for emergencies; OPD hours Mon–Sat 9 AM–7 PM)
• Via the online booking form at satyadevhospital.com/contact/
• In person at the hospital reception
• Via WhatsApp on +91 91222 37338

Appointment Confirmation

An appointment is confirmed only when you receive a confirmation from our reception team by phone, SMS, or WhatsApp. Online form submissions constitute a booking request — not a confirmed appointment until acknowledged by our team.

Cancellations & Rescheduling

• Patients are requested to provide at least 24 hours' notice for cancellation or rescheduling of OPD appointments
• For surgical procedures, please inform us at least 48 hours in advance if you need to reschedule
• The Hospital reserves the right to reschedule appointments due to emergency cases, specialist unavailability, or unforeseen circumstances
• Repeated no-shows without notice may result in requiring advance payment for future appointments

Waiting Times

While we make every effort to see patients at their scheduled time, waiting times may be longer than expected due to emergency admissions, complex cases, or high patient volumes. The Hospital appreciates your patience and will keep you informed of any significant delays.

Telemedicine & Remote Consultations

Where available, telemedicine consultations are subject to the same terms as in-person consultations. The treating doctor's clinical judgment regarding the suitability of telemedicine for any given case is final. Telemedicine is not available for emergency situations.

We believe in a collaborative approach to healthcare. To receive the best possible care, patients and their attendants are expected to fulfil the following responsibilities:

Accurate Information

• Provide complete and accurate information about your medical history, current medications, allergies, previous surgeries, and any other relevant health information
• Inform the treating doctor of any changes in your condition during the course of treatment
• Provide accurate personal information including name, address, and contact details for medical records

Following Medical Advice

• Follow the treatment plan, medication schedule, and dietary instructions as prescribed by your treating doctor
• Attend follow-up appointments as advised
• Inform your doctor if you are unable or unwilling to follow any part of the prescribed treatment plan

Hospital Rules & Conduct

• Maintain respectful and courteous behaviour towards all hospital staff, doctors, nurses, and other patients
• Adhere to visiting hours and visitor restrictions for the safety of all patients
• Refrain from smoking, alcohol consumption, or use of tobacco products anywhere on hospital premises
• Keep noise levels low in patient care areas
• Do not bring outside food into ICU or ward areas without permission
• Mobile phones must be kept on silent mode in clinical areas; phones are not permitted inside the OT or ICU

Consent

Before any significant medical procedure, surgery, or anaesthesia, informed consent will be obtained from the patient or their legal guardian. You have the right to ask questions about any procedure before giving consent. Consent may be withdrawn at any time, but you should be informed by your doctor of the potential clinical consequences of withdrawing consent.

Payment Methods Accepted

Deposits & Advance Payments

For elective surgical admissions and planned procedures, the Hospital may require an advance deposit at the time of admission. The deposit amount will be communicated by the billing team and will be adjusted against the final bill at discharge.

Billing & Invoices

• An itemised bill detailing all charges will be provided at the time of discharge
• Patients have the right to request a detailed itemised bill at any point during their stay
• Any queries or discrepancies in the bill should be raised with the billing department before discharge — disputes raised after discharge may require additional processing time

Non-Payment

The Hospital reserves the right to withhold elective (non-emergency) medical services until outstanding dues from previous admissions are cleared. Emergency treatment will always be provided regardless of outstanding dues.

Refunds

• Excess deposits paid at admission will be refunded at discharge after full and final settlement of the bill
• Refunds for cancelled elective procedures will be processed within 7–10 working days, subject to deduction of any services already rendered
• No refund is payable for OPD consultation fees once the consultation has been completed

Ayushman Bharat PMJAY

Satyadev Hospital is empanelled under the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PMJAY). The following terms apply to PMJAY patients:

• Eligibility will be verified on the official PMJAY portal before treatment is provided under the scheme
• Only treatment packages listed under PMJAY are covered — any services outside the package list will be charged separately
• Patients must carry their Ayushman Bharat card and Aadhaar card for verification
• If a patient is found to be ineligible after treatment has commenced under PMJAY, the patient will be responsible for payment of all charges incurred
• The Hospital is bound by PMJAY package rates and guidelines as notified by the National Health Authority

CGHS & ESIC

• Valid CGHS / ESIC card and Aadhaar card must be presented at the time of admission
• For planned admissions, a referral letter from the CGHS / ESIC dispensary may be required
• Charges will be as per the current CGHS / ESIC schedule of rates
• Services not covered by CGHS / ESIC will be charged at standard hospital rates

Private TPA Insurance

• Pre-authorisation from the TPA or insurance company must be obtained before planned admission for cashless treatment
• For emergency admissions, pre-authorisation will be applied for within 24 hours
• Any amount not approved by the TPA or insurance company (co-payment, non-covered services) must be paid by the patient
• The Hospital's decision regarding charges is final; disputes with the insurance company are the patient's responsibility

Website Health Information

The health and medical information provided on our website (satyadevhospital.com) — including descriptions of conditions, treatments, procedures, costs, and symptoms — is intended for general informational purposes only. It does not constitute medical advice, diagnosis, or a substitute for professional medical consultation.

Always consult a qualified doctor or healthcare professional for any health concern or medical condition. Do not disregard professional medical advice or delay seeking it because of information you have read on our website.

Clinical Decision Making

All clinical decisions — including diagnosis, treatment plans, surgery, medication, and discharge — are made by qualified medical professionals based on individual patient assessment. Treatment outcomes may vary between patients depending on factors beyond the Hospital's control including:

• Individual patient physiology and response to treatment
• Pre-existing conditions and co-morbidities
• Patient compliance with treatment instructions
• The nature and severity of the underlying condition
• Unforeseen medical complications

No Guarantee of Outcomes

While we strive to provide the highest standard of medical care, no hospital or doctor can guarantee any specific medical outcome, success rate, or timeline for recovery. Any statistics, success rates, or patient testimonials on our website represent individual experiences and do not constitute a guarantee or promise of similar outcomes for any other patient.

Website Use

The Hospital provides the website and its content on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Hospital makes no warranties — express or implied — regarding the accuracy, completeness, reliability, or fitness for purpose of any information on the website.

Service Interruptions

The Hospital shall not be liable for any loss or inconvenience arising from:

• Temporary unavailability of website services for maintenance or technical reasons
• Inability to access the website due to internet connectivity issues
• Delays in appointment confirmation due to high volume or technical failure
• Service disruptions due to force majeure events including natural disasters, government directives, epidemics, pandemics, power failures, or civil unrest

Medical Liability

Medical liability in India is governed by the Consumer Protection Act, 2019 and common law principles of negligence. Our medical staff owe a duty of care to all patients. Any claim of medical negligence must meet the legal standard established by Indian courts, which requires evidence of a breach of the accepted standard of care that directly caused harm to the patient.

Indemnity

By using our services, you agree to indemnify and hold harmless Satyadev Multi Super Speciality Hospital, its directors, doctors, nurses, staff, and agents from any claims, losses, damages, or expenses — including legal fees — arising from:

• Your breach of these Terms and Conditions
• Provision of inaccurate medical history or personal information
• Non-compliance with prescribed treatment plans
• Actions taken against the advice of your treating physician

Permitted Use

You may use our website for personal, non-commercial purposes to obtain information about our services, book appointments, and access health information. You may not use our website for any unlawful or unauthorised purpose.

Prohibited Activities

You agree not to:

• Copy, reproduce, distribute, or republish any content from our website without prior written permission
• Use our website to transmit spam, malware, or any harmful code
• Attempt to gain unauthorised access to any part of our website or its underlying systems
• Use automated tools, bots, or scrapers to extract data from our website
• Impersonate the Hospital, its staff, or any other person in communications
• Post or transmit any content that is defamatory, abusive, obscene, or unlawful

Accuracy of Website Information

We make every effort to keep our website content accurate and up to date. However, information including but not limited to doctors' availability, service offerings, pricing, and contact details may change without prior notice. Always call 091222 37338 to confirm specific information before making decisions based on website content.

Availability

We do not guarantee that our website will be available at all times. Planned maintenance, technical issues, or events beyond our control may result in temporary unavailability. We will not be liable for any loss or inconvenience caused by website downtime.

All content on the Satyadev Hospital website and printed materials — including text, images, logos, graphics, videos, page layouts, design, and code — is the intellectual property of Satyadev Multi Super Speciality Hospital or its licensors, unless otherwise stated.

What is Protected

• The "Satyadev Multi Super Speciality Hospital" name and logo
• All original text content including department descriptions, treatment information, and blog posts
• Hospital photographs and video content
• Patient testimonial videos (with patient consent)
• Website design, layout, and code

Permitted Use

• You may view, print, or download content from our website for your personal, non-commercial reference
• You may share links to our website pages on social media or in personal communications

Prohibited Use

• You may not reproduce, republish, or redistribute our content for commercial purposes without prior written permission
• You may not use our name, logo, or branding in any way that implies endorsement or affiliation without written consent
• Unauthorised use of our intellectual property may constitute an infringement of copyright and trade mark law under the Copyright Act, 1957 and the Trade Marks Act, 1999

For permissions or enquiries regarding use of our content, contact us at drrajeshranjan447@gmail.com.

Patient Photography & Video Recording

• Photography, audio recording, or video recording of patients, doctors, or staff by any person (patient, attendant, or visitor) is strictly prohibited inside the hospital without the express written permission of the Hospital management
• Any recording made without consent may be subject to legal action under applicable privacy and data protection laws

Hospital Use of Patient Testimonials

• The Hospital may request permission from patients to record or use their testimonials, photographs, or videos for educational, training, or promotional purposes
• Such consent will always be sought in writing or as a recorded verbal consent
• Patient consent for use of testimonials is entirely voluntary — refusal will not affect the quality of care provided
• Patients who have previously given consent may withdraw it at any time by contacting us — previously published content will be removed within a reasonable timeframe upon withdrawal

Social Media

Visitors and patients are asked not to post photographs or videos of other patients or hospital areas on social media, as this may violate the privacy of other patients. Posts containing medical information about treatments received at Satyadev Hospital that are inaccurate, defamatory, or misleading may be subject to legal action.

We are committed to resolving all patient complaints and grievances promptly, fairly, and transparently.

How to Raise a Complaint

• In Person: Speak to the Duty Manager or Patient Services team at the hospital
• By Phone: Call 091222 37338 and ask to speak to the Patient Services team
• By Email: Write to us at drrajeshranjan447@gmail.com with the subject line "Patient Complaint"
• Written Letter: Address to: The Medical Director, Satyadev Multi Super Speciality Hospital, Magistrate Colony Road, Ashiana-Digha Road, Patna, Bihar 800025

Our Grievance Process

• All complaints will be acknowledged within 3 working days of receipt
• A substantive response will be provided within 15 working days
• Complex complaints involving clinical care may require longer to investigate — we will keep you informed of progress
• All complaints are treated with confidentiality and do not affect the quality of care provided to the complainant

Escalation

If you are not satisfied with our response, you may escalate your complaint to:

• The State Medical Council of Bihar
• The District Consumer Forum under the Consumer Protection Act, 2019
• The National Health Authority (for Ayushman Bharat-related complaints) — Helpline: 14555

These Terms and Conditions are governed by and construed in accordance with the laws of India, including but not limited to:

• The Consumer Protection Act, 2019
• The Information Technology Act, 2000 and its amendments
• The Clinical Establishments (Registration and Regulation) Act, 2010
• The Indian Medical Council Act, 1956 (and successor legislation)
• The Copyright Act, 1957
• The Trade Marks Act, 1999

Jurisdiction

Any dispute, claim, or legal proceeding arising out of or relating to these Terms, your use of our website, or the provision of medical services at Satyadev Hospital shall be subject to the exclusive jurisdiction of the courts located in Patna, Bihar, India.

Dispute Resolution

Before initiating any legal proceedings, we strongly encourage parties to attempt to resolve disputes amicably through direct communication and, where appropriate, mediation. Please contact us at 091222 37338 or drrajeshranjan447@gmail.com to attempt resolution of any dispute.

For any queries, concerns, or questions regarding these Terms and Conditions, please contact us through any of the following channels:

We will acknowledge all written queries within 3 working days and provide a full response within 15 working days. For urgent matters related to your ongoing treatment or medical care, please call 091222 37338 directly.

These Terms and Conditions were last reviewed and updated in June 2026. We reserve the right to amend these Terms at any time. The most current version will always be available at satyadevhospital.com/terms-and-conditions/.