Privacy Policy

We collect information that is necessary to provide you with medical care, communicate with you, and improve our services. The types of information we may collect include:

Personal Identification Information

• Full name, age, date of birth, and gender
• Address, city, and PIN code
• Mobile number and email address
• Aadhaar number or other government-issued ID (required for Ayushman Bharat and insurance purposes)
• Emergency contact name and number

Medical and Health Information

• Presenting complaints, symptoms, and medical history
• Diagnosis, treatment plans, prescriptions, and discharge summaries
• Laboratory test results, imaging reports (X-ray, CT scan, ultrasound, ECG)
• Surgical records and operation notes
• Allergy and medication history
• Insurance scheme details (Ayushman Bharat card number, CGHS number, ESIC number, TPA policy number)

Website Usage Information

• IP address, browser type, and device information
• Pages visited, time spent, and referral source
• Form submissions (appointment booking, contact enquiries)
• Cookie data (see Section 5)

Communication Information

• Messages sent via our website contact form
• WhatsApp messages and calls to our hospital numbers
• Feedback, reviews, and testimonials voluntarily submitted

We use the information we collect for the following purposes:

Primary Medical Purposes

• Providing medical care, diagnosis, treatment, and follow-up
• Maintaining accurate medical records as required by law
• Coordinating care between departments and specialists within the hospital
• Processing insurance claims (Ayushman Bharat, CGHS, ESIC, TPA)
• Scheduling appointments and sending appointment reminders
• Providing discharge summaries and post-operative instructions

Administrative and Operational Purposes

• Billing and payment processing
• Maintaining hospital records and statistics
• Communicating important notices, updates, or changes to services
• Responding to your enquiries and complaints

Website and Service Improvement

• Analysing website usage to improve content and navigation
• Understanding which services are most in demand
• Improving the online appointment booking experience

Legal and Regulatory Compliance

• Complying with applicable Indian laws and regulations
• Responding to lawful requests from government authorities
• Maintaining records as required by the Clinical Establishments Act and other applicable regulations

We treat all medical records with the highest level of confidentiality. Our approach to medical information is guided by the following principles:

Doctor-Patient Confidentiality

All information shared between a patient and a treating doctor, nurse, or any member of our healthcare team is held in strict confidence. Only authorised healthcare professionals directly involved in a patient's care have access to their medical records.

Medical Record Retention

Patient medical records are retained in accordance with applicable Indian regulations and medical council guidelines. In general:

• In-patient records are retained for a minimum of 5 years
• Records of minors are retained until the patient turns 21 years of age or for 5 years after last treatment, whichever is longer
• Surgical records and anaesthesia records are retained as per MCI/NMC guidelines

Access to Medical Records

Patients have the right to access their own medical records. To request a copy of your medical records, please contact us with a written request and valid photo ID at the hospital's Medical Records Department or call 091222 37338.

Patient Testimonials

Patient testimonials and videos published on our website or social media are shared only with the explicit written or recorded consent of the patient. Patients may withdraw their consent for use of their testimonial at any time by contacting us.

We respect your privacy and do not sell, rent, or trade your personal or medical information. We may share your information only in the following limited circumstances:

Our website satyadevhospital.com uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

What are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve functionality.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly — session management, form submissions, and security. These cannot be disabled.
• Analytics Cookies (Google Analytics): Help us understand how visitors navigate our website — pages visited, time spent, geographic location (city level only). This data is anonymised and aggregated.
• Functional Cookies: Remember your preferences such as language settings to improve your experience.

Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

We take the security of your personal and medical information seriously and implement appropriate technical and organisational measures to protect it.

Security Measures We Implement

• Physical security: Access to patient records areas is restricted to authorised staff only. Medical records are stored in secure, locked areas.
• Administrative controls: Only authorised clinical and administrative staff have access to patient information. Staff are trained on data confidentiality.
• Website security: Our website uses HTTPS (SSL/TLS encryption) to protect data transmitted between your browser and our server.
• Access controls: Digital systems containing patient data are password-protected with role-based access permissions.
• Incident response: We have procedures in place to detect, report, and respond to any data security incidents.

Limitations

While we implement strong security measures, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data security incident that may affect your rights, we will notify affected individuals as required by applicable law.

As a patient or user of our services, you have the following rights with respect to your personal information:

Right to Access

You have the right to request a copy of the personal and medical information we hold about you. To make such a request, please visit our Medical Records Department with a valid photo ID, or call 091222 37338.

Right to Correction

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact us with the specific information you wish to have corrected.

Right to Withdraw Consent

Where we process your information on the basis of your consent (such as for testimonials, photographs, or marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Right to Lodge a Complaint

If you believe we have not handled your personal information appropriately, you have the right to raise a concern or complaint with us directly. Contact our Patient Services team at drrajeshranjan447@gmail.com or call 091222 37338.

Limitations

Please note that some rights may be limited in the context of healthcare — for example, we are legally required to retain certain medical records for minimum periods regardless of a request for deletion. We will always inform you of any such limitations when responding to a request.

We provide medical care to patients of all ages, including children and infants. The collection of health information about a minor is necessary for providing appropriate medical care.

Minors Under 18 Years

• Medical information about patients under 18 years is collected with the consent of a parent or legal guardian
• Treatment decisions for minors are made in consultation with parents or legal guardians, except in emergency situations where treatment is necessary to protect life
• Medical records for minors are accessible to parents or legal guardians upon request with appropriate verification

Website Use by Minors

Our website is not directed at children under the age of 18 for the purpose of independent appointment booking or form submissions. We request that minors use our services only with the involvement and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a minor without appropriate parental consent for non-medical purposes, we will take steps to delete such information promptly.

Our website may contain links to third-party websites and services, including:

• pmjay.gov.in — the official Ayushman Bharat PMJAY government portal
• YouTube — for viewing patient testimonial and educational videos
• Google Maps — for hospital location and directions
• WhatsApp — for communication via the WhatsApp link on our website

When you click on a link to a third-party website, you will be leaving our website and entering a site that we do not operate or control. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply endorsement of the linked website.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons.

How We Notify You of Changes

• The updated Privacy Policy will be published on this page at satyadevhospital.com/privacy-policy/
• The "Last Updated" date at the top of the policy will be changed to reflect the date of the most recent revision
• For significant changes that materially affect your rights, we may notify patients via SMS or through a notice displayed on our website

Your Continued Use

Your continued use of our website or services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you do not agree with the updated Privacy Policy, please discontinue use of our website and contact us at 091222 37338 to discuss your concerns.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We will acknowledge receipt of your request within 3 business days and provide a substantive response within 30 days. For urgent medical privacy matters, please call 091222 37338 directly.